Super ParkAI Chatbot "Chatty" Case Study
Guiding travelers to the best available parking instantly, reducing congestion and support load.
How we built a custom AI assistant that handles 24/7 customer service, real-time parking availability, GPS directions, and self-service forms for a major airport parking operator.
Hi! I'm your Super Park Chatty Assistant
I can help you with:
- • Current parking rates & availability
- • Shuttle service info
- • Directions to our lots
- • Rewards program info
What would you like to know?
Measurable Impact
Want results like this?
The Transformation
See how Chatty changed customer experience at Super Park
- ✕Frequent calls about lot availability
- ✕Confusion finding the right parking lot
- ✕No real-time occupancy data for customers
- ✕Manual receipt lookup requests
- ✕Long hold times during peak travel
- ✕Staff overwhelmed with repetitive questions
- Instant answers 24/7, 365 days a year
- Real-time live occupancy across all lots
- GPS guidance to the best available spot
- Automated forms with instant email delivery
- Zero hold times - instant responses
- Staff focus on high-value tasks
Customer Satisfaction Improvements
Faster parking decisions
Less confusion finding lots
Shorter shuttle wait times
Instant answers during peak hours
About Super Park
Super Park is a premier parking operator for St. Louis Lambert International Airport (STL), managing 9,085 total parking spaces across garages and surface lots.
They serve millions of travelers annually and needed a scalable way to deliver real-time availability, directions, and customer support without increasing staff.
Why They Chose HummingAgent
- Needed fully custom AI, not a generic chatbot
- Required real-time data integration across 9,085 spaces
- Needed a solution built in under 4 weeks
- Wanted a scalable platform for future locations
- Required reliability, uptime, and enterprise-grade security
Super Park's Iconic Signage
STL Airport's premier parking operator
9,085 Parking Spaces
Multiple lots across the airport
What We Built
A fully customized AI solution tailored to exactly how Super Park wants to interact with their customers.
AI-Powered Chatbot
"Chatty" - 24/7 Customer Service
Admin Dashboard
Full Management Portal
Visitors, conversations, button clicks
Read every chat to understand customer needs
Turn chatbot on/off for test vs production
Add/edit information the chatbot knows
Invite staff members with email
WordPress Integration
One-line embed that works on any website
Want a version of Chatty for your business?
Same 4-week timeline. Custom-built for your needs.
Key Technical Decisions
The right tools for the job, chosen for performance and reliability.
| Technology | Why We Chose It |
|---|---|
| Gemini 2.0 Flash | Fast, cheap, accurate - perfect for customer service |
| Supabase | Real-time database, easy auth, scales automatically |
| Formspree | Simple form handling, emails go straight to client |
| Vercel | Instant deploys, great for Next.js, automatic HTTPS |
| iframe embed | Works on any website without code changes |
Security & Compliance
SOC2-ready infrastructure
Data encrypted in transit & at rest
Role-based team permissions
Regional hosting options
The Value Delivered
Super Park went from a static website to an intelligent, 24/7 customer service platform.
24/7 Support
Chatbot never sleeps
Reduced Call Volume
Common questions handled instantly
Self-Service Forms
Customers help themselves
Real-Time Data
Live inventory, availability, pricing
Location Features
Directions, maps, nearby amenities
Full Analytics
Know what customers are asking
Easy Integration
One script tag on any website
Super Park Case Study
PDF Download • 12 Pages
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Download the complete Super Park case study with detailed implementation notes, technical architecture, and ROI calculations. Perfect for sharing with your team.
Project Summary
Now Customers Can:
- Check parking availability in real-time
- Get directions to any lot or airport amenity
- Request receipts without calling
- Reset their rewards card without waiting on hold
- Get instant answers to any parking question
What's Next
We're not just a vendor - we're a long-term technology partner.
Predictive occupancy forecasting using travel patterns
Integrating shuttle GPS tracking
Loyalty account integration
Payments and reservations directly through the chatbot
Voice assistant version of Chatty
This Solution Works For Any Business
The chatbot adapts to your business - not the other way around.
Perfect For:
- Parking companies
- Hotels & hospitality
- Property management
- Healthcare (appointment info)
- Restaurants (hours, menu, reservations)
- Any business with repetitive customer questions
We Can Build:
- Custom AI chatbot trained on YOUR business
- Inline forms for lead capture or service requests
- Dashboard with analytics and conversation history
- WordPress/Wix/any website integration
- Location-based features with Google Maps
- Real-time data integration (inventory, availability)
Ready for Your Own AI Assistant?
Let's build a custom solution that works for YOUR business. Same approach, your unique needs.