Junior Bot Operations & Infrastructure Technician

Humming Agent is hiring a practical, trainable Bot Operations & Infrastructure Technician to help operate, deploy, support, and document our growing fleet of AI assistant and bot systems. This is not intended to be a senior engineering role. You do not need to already know every tool we use. We are more interested in reliability, curiosity, careful execution, and willingness to learn than in years of senior engineering experience. Local/hybrid candidates are preferred because occasional server-room, data center, or office infrastructure work may be required. In this role, you will use guided procedures, internal bots, and team support to onboard new bots, configure approved integrations, verify backups, document systems, troubleshoot common issues, and assist with hands-on infrastructure tasks when needed.

• Onboard new customer bots from initial setup through production readiness
• Configure approved integrations (Google Workspace, Microsoft 365, ticketing/helpdesk, CRM, calendars, storage, APIs)
• Apply secure access patterns: least privilege, scoped credentials, documented ownership, and approval before permission expansion
• Support Linux-based environments, containers, and virtualized infrastructure (including Proxmox/LXC/VM workflows)
• Help maintain infrastructure documentation, runbooks, inventory, and recovery notes
• Maintain and verify backups, test restore paths, and document recovery procedures
• Monitor bot/service health, failed jobs, storage/network signals, and alert quality
• Help write, run, and maintain simple operational scripts for provisioning, health checks, reporting, and cleanup
• Triage operational incidents across bot config, API permissions, messaging channels, services, and network workflows