Half the calls into a clinic are routine; the other half can't wait. Scarlett answers instantly, books the routine — wellness exams, vaccines, refills, boarding — and triages the urgent by your rules, sending true emergencies to the ER without delay. She's live. Call as a worried pet owner and see what she does.
Answers a real line, instantly · put her triage to the test
The phone at a vet clinic mixes everything together: a refill request, a new client transferring records, a boarding question — and then someone whose dog just ate a bar of dark chocolate. Your CSRs juggle it all while restraining patients and discharging clients, and the hold queue makes the scary call wait exactly as long as the routine one.
Scarlett splits that traffic: routine handled and booked, urgent escalated however your practice decides.
What Scarlett Does
Annual exams, vaccine boosters, dentals, recheck visits, and boarding drop-offs get booked into the right doctor and slot type — without a CSR putting a lobby full of people on hold.
Possible toxin ingestion, hit-by-car, labored breathing — Scarlett recognizes the red flags you define and immediately directs the caller to your emergency line or the nearest ER, with no time lost in a queue.
Medication name, patient, quantity, pharmacy or pickup, prescribing doctor — she captures a full refill request and routes it for approval, instead of your team decoding half a voicemail.
New families get registered, told what to expect at a first visit, and walked through requesting records from their previous vet — so first appointments start with a chart, not a blank clipboard.
Built for Veterinary
For general, specialty, and multi-doctor veterinary practices.
FAQ
It's a voice and text agent that answers a clinic's phone the way a trained CSR would: routine care gets scheduled, refills get captured with every detail, new clients get onboarded, and anything urgent gets escalated immediately by rules your doctors set. It runs 24/7, so the 2 a.m. scare never hits a machine.
You define the escalation, she executes it without hesitation. A caller describing possible poisoning, trauma, bloat symptoms, or breathing trouble is sent straight to your on-call process or the emergency hospital you designate — she never books a true emergency into next Tuesday.
Yes, and completely: patient name, medication and strength, quantity, and where it's headed. The request lands with your team ready for a doctor's approval, which ends the phone-tag loop refills usually create.
Yes. Appointments, refill requests, and client details flow into your PIMS — platforms in the ezyVet, Cornerstone, or Shepherd category — so the schedule your techs work from stays the single source of truth.
She's answering right now at (720) 770-2664. Try two calls: book a wellness exam for a new puppy, then describe a dog that got into chocolate — and confirm she books the first and escalates the second.
It's scoped to the practice: doctor count, triage complexity, after-hours rules, and the PIMS integration all move the number. There's no generic seat price — the pricing guide linked below covers realistic ranges.
Call Scarlett twice — once to schedule a puppy's first exam, once as a scared owner with an emergency. If she books one and escalates the other, she belongs on your phones.