Half the calls into a clinic are routine; the other half can't wait. Scarlett answers instantly, books or requests the routine — wellness exams, vaccines, refills, boarding — and triages the urgent by your rules, sending true emergencies to the ER without delay. She's live. Call as a worried pet owner and see what she does.
Answers a real line, instantly · put her triage to the test
The phone at a vet clinic mixes everything together: a refill request, a new client transferring records, a boarding question — and then someone whose dog just ate a bar of dark chocolate. Your CSRs juggle it all while restraining patients and discharging clients, and the hold queue makes the scary call wait exactly as long as the routine one.
Scarlett splits that traffic: routine handled and booked or requested, urgent escalated however your practice decides.
What Scarlett Does
Annual exams, vaccine boosters, dentals, recheck visits, and boarding drop-offs get booked or requested into the right doctor and slot type — without a CSR putting a lobby full of people on hold.
Possible toxin ingestion, hit-by-car, labored breathing — Scarlett recognizes the red flags you define and immediately directs the caller to your emergency line or the nearest ER, with no time lost in a queue.
Medication name, patient, quantity, pharmacy or pickup, prescribing doctor — she captures a full refill request and routes it for approval, instead of your team decoding half a voicemail.
New families get registered, told what to expect at a first visit, and walked through requesting records from their previous vet — so first appointments start with a chart, not a blank clipboard.
Built for Veterinary
For general, specialty, and multi-doctor veterinary practices.
FAQ
It's a voice and text agent that answers a clinic's phone the way a trained CSR would: routine care gets scheduled, refills get captured with every detail, new clients get onboarded, and anything urgent gets escalated immediately by rules your doctors set. It can run 24/7, so the 2 a.m. scare doesn't have to hit a machine.
You define the escalation, she is configured to follow it. A caller describing possible poisoning, trauma, bloat symptoms, or breathing trouble is sent straight to your on-call process or the emergency hospital you designate — she is built not to book a true emergency into next Tuesday.
Yes, and completely: patient name, medication and strength, quantity, and where it's headed. The request lands with your team ready for a doctor's approval, which ends the phone-tag loop refills usually create.
In a custom build, yes, once access is scoped and tested. Appointments, refill requests, and client details can flow into your PIMS — platforms in the ezyVet, Cornerstone, or Shepherd category — so the schedule your techs work from stays the single source of truth.
She's answering right now at (720) 770-2664. Try two calls: book a wellness exam for a new puppy, then describe a dog that got into chocolate — and hear how she handles the first and escalates the second.
It's scoped to the practice: doctor count, triage complexity, after-hours rules, and the PIMS integration all move the number. There's no generic seat price — the pricing guide linked below covers realistic ranges.
Call Scarlett twice — once to schedule a puppy's first exam, once as a scared owner with an emergency. Hear how she handles each. Your build adds your own triage rules, tested before launch.