Friday, 7 p.m.: a packed lobby, a short-staffed desk, and the phone ringing with the same three questions — how long's the wait, do you treat this, do you take my insurance. Scarlett fields all of it instantly, pre-registers the walk-ins, and routes anything dangerous straight to 911. Dial her; she picks up.
Open 24/7 like you are · ask about a wait time · she picks right up
Urgent care call volume peaks exactly when the clinic does. Each 'what's the wait' call interrupts a check-in; each unanswered one sends a patient — and their visit revenue — to the urgent care a mile away. Buried somewhere in that volume is the occasional caller who actually needs an ER, not a wait-time estimate.
Scarlett clears the routine calls, pre-registers arrivals, and escalates the dangerous ones by your rules.
What Scarlett Does
Chest pain, stroke signs, severe bleeding — Scarlett is built to stop everything and tell that caller to hang up and dial 911 or head to the ER. Your clinic defines the red flags; she is configured to apply them and not book what belongs in an ambulance.
Stitches? A sprained ankle at 8 p.m.? A kid running a 103° fever? Most callers just want to know whether coming in makes sense. Scarlett answers from your services list — including whether X-ray and labs are on site — before someone drives across town for nothing.
Every busy night brings the same call fifty times: 'how long is the wait?' Scarlett takes that entire category off your registration desk, along with hours, directions, and whether to check in online first.
For non-emergencies she gathers the visit reason, demographics, and insurance card details, and reserves or requests a slot where your clinic offers them — so patients walk in half-registered instead of starting from zero at the desk.
Built for Urgent Care
For urgent care centers, walk-in clinics, and after-hours pediatric care — intake and scheduling only; medicine stays with your clinicians.
FAQ
A voice and text agent that absorbs the call volume an urgent care generates every evening: wait times, 'can you see my kid for this,' insurance checks, directions. Scarlett clears that layer instantly, pre-registers non-emergency visits, and is configured to push anything that sounds dangerous straight toward 911 rather than toward clinical advice.
Absolutely not, and the system is designed so she can't drift into it. Scarlett collects information and applies routing rules your clinic wrote; she doesn't assess symptoms, recommend treatment, or reassure anyone into staying home. When in doubt, she escalates — to your staff or to emergency services.
The escalation rules come first in every conversation. Descriptions matching your red-flag list — trouble breathing, chest pressure, uncontrolled bleeding, stroke symptoms — trigger one script: hang up and call 911, or get to the nearest emergency room now. She will not schedule around a possible emergency, ever.
Urgent care runs on purpose-built platforms — Experity, Solv, and their peers. We build Scarlett's handoffs against yours once access is scoped and tested, so pre-registrations, reservations, and messages can flow into the queue your front desk already watches, with nothing retyped.
Call (720) 770-2664 whenever — she doesn't close. Ask what the wait looks like, whether a possible wrist fracture can be X-rayed on site, and if your insurance works there. That three-question call is exactly the traffic she was built for.
Scope sets the price: one clinic wanting phone deflection and pre-registration is the simple case, while a multi-site group with Experity-style integration and reservation booking is the bigger build. Typical ranges live in our AI pricing guide.
Ask her the wait, whether she'd see a sprained ankle, if X-ray is available tonight. Hear how she handles that gauntlet. Your build adds your own clinic rules and red flags, tested before launch.