Friday, 7 p.m.: a packed lobby, a short-staffed desk, and the phone ringing with the same three questions — how long's the wait, do you treat this, do you take my insurance. Scarlett fields all of it instantly, pre-registers the walk-ins, and routes anything dangerous straight to 911. Dial her; she picks up.
Open 24/7 like you are · ask about a wait time · she picks right up
Urgent care call volume peaks exactly when the clinic does. Each 'what's the wait' call interrupts a check-in; each unanswered one sends a patient — and their visit revenue — to the urgent care a mile away. Buried somewhere in that volume is the occasional caller who actually needs an ER, not a wait-time estimate.
Scarlett clears the routine calls, pre-registers arrivals, and escalates the dangerous ones by your rules.
What Scarlett Does
Chest pain, stroke signs, severe bleeding — Scarlett is built to stop everything and tell that caller to hang up and dial 911 or head to the ER. Your clinic defines the red flags; she applies them without hesitation and never books what belongs in an ambulance.
Stitches? A sprained ankle at 8 p.m.? A kid running a 103° fever? Most callers just want to know whether coming in makes sense. Scarlett answers from your services list — including whether X-ray and labs are on site — before someone drives across town for nothing.
Every busy night brings the same call fifty times: 'how long is the wait?' Scarlett takes that entire category off your registration desk, along with hours, directions, and whether to check in online first.
For non-emergencies she gathers the visit reason, demographics, and insurance card details, and reserves a slot where your clinic offers them — so patients walk in half-registered instead of starting from zero at the desk.
Built for Urgent Care
For urgent care centers, walk-in clinics, and after-hours pediatric care — intake and scheduling only; medicine stays with your clinicians.
FAQ
A voice and text agent that absorbs the call volume an urgent care generates every evening: wait times, 'can you see my kid for this,' insurance checks, directions. Scarlett clears that layer instantly, pre-registers non-emergency visits, and pushes anything that sounds dangerous straight toward 911 — never toward clinical advice.
Absolutely not, and the system is designed so she can't drift into it. Scarlett collects information and applies routing rules your clinic wrote; she doesn't assess symptoms, recommend treatment, or reassure anyone into staying home. When in doubt, she escalates — to your staff or to emergency services.
The escalation rules come first in every conversation. Descriptions matching your red-flag list — trouble breathing, chest pressure, uncontrolled bleeding, stroke symptoms — trigger one script: hang up and call 911, or get to the nearest emergency room now. She will not schedule around a possible emergency, ever.
Urgent care runs on purpose-built platforms — Experity, Solv, and their peers. We build Scarlett's handoffs against yours, so pre-registrations, reservations, and messages flow into the queue your front desk already watches, with nothing retyped.
Call (720) 770-2664 whenever — she doesn't close. Ask what the wait looks like, whether a possible wrist fracture can be X-rayed on site, and if your insurance works there. That three-question call is exactly the traffic she was built for.
Scope sets the price: one clinic wanting phone deflection and pre-registration is the simple case, while a multi-site group with Experity-style integration and reservation booking is the bigger build. Typical ranges live in our AI pricing guide.
Ask her the wait, whether she'd see a sprained ankle, if X-ray is available tonight. If she clears that gauntlet the way your best registrar would, she can carry your phone through every rush.