Urgent care phones never stop — wait times, walk-ins, insurance, and after-hours calls. Scarlett answers 24/7, takes intake, answers the repetitive questions, and directs true emergencies to 911, so your front desk can focus on patients in the room. She's a real, live agent. Call her and try her.
Real live agent · answers in two rings · go ahead, test her
In urgent care, the lobby is full and the phone won't stop — people asking the wait time, whether to come in, if you take their insurance. Every call your front desk stops to answer is attention taken from a patient in front of them, and every call that rings out is a patient who drives to the clinic down the road.
Scarlett answers every call, takes the intake, and routes true emergencies to 911.
What Scarlett Does
Safety first. Scarlett is built to recognize signals of a real emergency and tell the caller to hang up and dial 911 or go to the ER — she never tries to handle what belongs in an ambulance.
For non-emergency calls, Scarlett captures the reason for the visit, new-patient details, and insurance information, so your front desk isn't buried and the patient is ready when they arrive.
Current wait, walk-in vs. appointment, hours, and location — the repetitive questions that flood an urgent care phone get answered instantly, day or night.
Scarlett schedules appointments and reservations and catches overflow when every line is ringing, so patients reach a helpful answer instead of a busy signal or voicemail.
Built for Urgent Care
For urgent care, walk-in clinics, and after-hours care — Scarlett handles intake and scheduling, your clinicians handle care.
FAQ
An AI receptionist is an AI voice and text agent that answers your clinic's phone 24/7, takes non-emergency patient intake, answers wait-time and hours questions, books visits, and catches overflow. It directs true emergencies to 911 and handles the high call volume your front desk can't keep up with.
No. Scarlett does not give medical advice or make clinical decisions. She handles intake, scheduling, and routine questions, and is built to direct anyone describing a true emergency to hang up and call 911 or go to the ER. Clinical care is always handled by your medical staff.
Patient safety comes first. Scarlett is designed to recognize signals of a medical emergency and immediately tell the caller to hang up and dial 911 or go to the nearest ER, rather than booking or delaying. You define the rules; she errs on the side of safety.
Yes. We build the AI receptionist around the scheduling and practice-management tools your clinic already uses, so appointments and patient details land where your team already works.
Yes. Scarlett is a real, live agent you can call or text right now at (720) 770-2664. Call her like a patient asking about the wait and a non-emergency visit and see how she handles it.
A custom AI receptionist is a one-time build you own, commonly $1,000–$5,000 at HummingAgent depending on scope, rather than a per-seat subscription forever. See our AI pricing guide for full ranges.
Call Scarlett right now like a patient asking about the wait and a non-emergency visit. If she takes the intake and answers cleanly, she can cover your phones around the clock.