Septic customers call twice a decade — and when they do, it's either time to pump or sewage is coming up the drain. Scarlett tells the difference, gets the tank details, and puts the truck on the schedule. Call the demo line, describe a backup, and watch what she asks next.
Answering nights and weekends · describe a backup · see how she triages it
Nobody plans a septic emergency. Sewage backing into a tub on a Saturday night means a homeowner dialing every pumper in the county until a person answers — and whoever that is gets the emergency job, the follow-up inspection, and the customer for the life of the system. A missed weekend call is a customer you never meet.
Scarlett picks up, sorts the crisis from the routine, and gets the truck scheduled.
What Scarlett Does
Routine pump-out requests get the property, tank size if known, and last-service date captured, then a slot on your route — no phone tag, no job drifting to the next pumper in the search results.
Sewage in the drains, an alarm sounding, wet ground over the field — those trigger your emergency routing immediately. A 'probably due for a pump' books like the routine job it is.
Lid location, riser or buried, gallons, last pump-out, garbage disposal use, number of bedrooms — the details that decide which truck rolls and what the job is worth, gathered before dispatch.
Time-of-sale inspections get booked against the closing date so the deal doesn't slip, and finished jobs get a reminder interval — turning a single pump-out into a customer on a schedule.
Built for Septic Service
For septic pumping, inspection, installation, and wastewater service companies.
FAQ
An AI receptionist here means a voice agent that picks up a septic company's line at any hour, separates true emergencies — backups, alarms, surfacing effluent — from routine pump-outs, records tank and access details, and books the work. The calls your techs can't take from inside a tank truck get handled anyway.
Yes. Sewage coming up a drain gets treated like the emergency it is: she confirms the symptoms, grabs the address and access notes, and fires your emergency routing — on-call phone, same-day window, whatever you've set — while the homeowner is still on the line.
Closing dates drive those calls, so she asks for the deadline first. The inspection gets booked with enough margin for the report, and the realtor gets a smooth experience — which is exactly how you become the septic company they recommend on every listing.
She delivers jobs into the system you dispatch from — septic-focused software in the ServiceCore vein, a general tool like Jobber, or the paper route board someone retypes on Monday. Either way the tank details arrive complete and legible.
The demo line at (720) 770-2664 is answered live. Tell her your drains are gurgling and there's a smell in the yard — then count how many of the right questions she asks before offering a time.
Roughly proportional to what she handles: answering and triage alone is the entry point, and pricing climbs as you add booking into your dispatch software and reminder-interval workflows. Full ranges are laid out in our AI pricing guide.
Call the demo pretending your tank alarm just went off. If she can triage that call cold, she can hold your after-hours line every weekend from now on.