When a pipe lets go at 3 a.m., the homeowner hires whichever restorer picks up — usually within minutes. Scarlett answers on the first ring, documents the loss, starts the insurance intake, and pages your on-call crew. She's live right now; phone in a fake flood and watch her work.
On duty 24/7 · built for 3 a.m. losses · test her tonight
A finished basement filling with water is not a call anyone makes twice. The homeowner dials until a voice answers, and that company gets the extraction, the dry-out, the insurance-funded rebuild, and the referral afterward. Voicemail at midnight doesn't just cost one job — it hands a competitor the entire claim.
Scarlett picks up instantly, gets the facts, and has your crew rolling while the water is still running.
What Scarlett Does
She confirms it's an active loss, captures the address and severity, and works your escalation list — paging the on-call tech and texting the details — so mitigation starts in minutes rather than in the morning.
How long the water's been running, which floors are affected, whether it's clean supply, gray, or sewage, and whether the main is shut off. Your crew arrives already briefed instead of starting discovery at the door.
Carrier, policy number if the homeowner has it, whether a claim's been filed, and the adjuster's contact when one exists. The paperwork that usually stalls a file for days starts moving before the truck leaves the yard.
Not every call is a flood in progress. Homeowners worried about mold after a slow leak, or lingering odor after a kitchen fire, get their questions answered and an assessment booked instead of a callback promise.
Built for Restoration
For water, fire, smoke, and mold restoration and remediation companies.
FAQ
It's an AI phone agent that holds a restoration company's line around the clock. When a loss call comes in it verifies the emergency, records the damage details, gathers carrier and claim information, and triggers your on-call dispatch — because in this business, the contract goes to whoever picks up first.
That's the core of it. She distinguishes an active water loss from a next-week estimate request, then follows your escalation chain — page the on-call tech, text the supervisor, whatever you've defined — and confirms to the homeowner that help is coming, all before a competitor's voicemail greeting has finished playing.
Yes, and early. She asks for the carrier, the policy or claim number when the homeowner has one, and whether an adjuster is already assigned, then attaches all of it to the job record — so your office isn't reconstructing the file two days into the dry-out.
She feeds whatever your operation runs on — a restoration platform in the DASH or Encircle category, the job-management side of your Xactimate workflow, or a simpler dispatch board. Losses, contacts, and claim details arrive structured, not scribbled.
She's live at (720) 770-2664 this minute. Call at midnight as a panicked homeowner with two inches of water in the basement — the harder you sell the panic, the better the demonstration.
It scales with how much of the emergency chain she owns. Answering and message-taking sits at one end; full escalation logic, claim intake, and software integration sit at the other. The AI pricing guide walks through the ranges honestly.
Test her the way your customers will find her: dial in as a homeowner standing in a wet basement after hours. If she gets the loss documented and dispatch triggered, she's ready to hold your emergency line every night.