Every referral your clinic receives is a race: the patient calls around, and whichever PT office answers first usually treats them for the next three months. Scarlett wins that race at any hour — capturing scripts, collecting payer details, booking evaluations — then keeps patients showing up through the whole plan. She's on the line now; test her.
Live line · bring a referral scenario · she'll book the eval
The orthopedist says 'go to PT,' the patient calls the top search result, hits voicemail, and dials the next clinic on the list. You never even knew you lost them — no cancellation, no record, just a referral that quietly evaporated. Multiply that by every busy afternoon your front office has.
Scarlett answers on the spot, captures the script, and books the evaluation before the patient looks elsewhere.
What Scarlett Does
A referral from an orthopedist has a shelf life — patients who don't book within days often never start therapy at all. Scarlett captures the referring provider, the diagnosis on the script, and the payer, and gets the evaluation booked while motivation is fresh.
Recovery takes 8, 12, sometimes 20 visits. Rather than booking one appointment and hoping, Scarlett sets up the recurring cadence your therapist prescribes and rebooks interruptions before they turn into dropouts.
Which insurer, how many visits authorized, is a script on file, who referred — the paperwork that decides whether a visit gets paid. Scarlett collects it on the first call so your front office verifies instead of hunting.
A no-show is an unpaid 45-minute hole in a therapist's day. Confirmations, reminders, and instant rebooking keep those holes rare and the treatment board full.
Built for Physical Therapy
For outpatient ortho, sports rehab, pelvic health, and multi-site PT groups.
FAQ
A voice and text agent built around how outpatient PT gets paid and how patients get better: referrals in, evaluations booked fast, and a full course of visits actually completed. Scarlett covers the phone at all hours and feeds clean intake to your front office.
Speed is the whole game with referrals. Scarlett answers when the patient calls — often the same day they left the doctor's office — takes the script details and payer information, and books the eval. Clinics lose the most patients in the gap between referral and first contact; she closes that gap.
Completion is where PT succeeds or fails. Scarlett schedules the prescribed cadence up front, confirms before each session, and rebooks a missed Tuesday before it becomes a missed week. Fewer self-discharges means better outcomes and fuller schedules — it's the same lever.
PT clinics commonly document and schedule in WebPT, Clinicient, or Prompt-style platforms. We design the handoff for the one you use, so referral details, eval bookings, and reschedules surface exactly where your front office and therapists expect them.
Yes — call (720) 770-2664 and act like a patient whose doctor just prescribed PT for a shoulder. Hand her a referral scenario, a coverage question, a scheduling constraint. She's live and works this material all day.
We price per build: an outpatient clinic wanting referral capture and eval booking sits at one level; add EMR integration, cadence scheduling, and reminder flows and it grows from there. The pricing guide lays out ranges so you can budget before we ever talk.
Call with a made-up referral — shoulder impingement, script in hand, questions about coverage. Time how fast she gets you to a booked evaluation. That speed is what wins referrals.