Half the calls an optical office gets never needed a person: frame status, contact reorders, 'do you take VSP.' Scarlett clears that layer around the clock, books exams and fittings on the right schedule, and frees your opticians for the patients standing in the shop. Give her a ring — she never closes.
She's answering now · book an exam, ask about frames · see for yourself
Every 'is my order in yet' call pulls someone off the dispensing floor mid-sale. Meanwhile the patient trying to schedule their annual exam gets voicemail and books with the chain store's call center instead. The phone quietly costs you on both sides of the shop.
Scarlett takes the status calls, the reorders, and the bookings — instantly, at any hour.
What Scarlett Does
A routine exam, a contact-lens fitting, and a red painful eye are three different appointments with three different billing paths. Scarlett asks the sorting questions and puts each one on the correct schedule.
'Are my frames in?', 'my hinge snapped, can you fix it?', 'when do my contacts arrive?' — the optical side generates half your call volume. Scarlett covers status questions and reorder requests so opticians stay on the floor.
The most confusing thing your staff explains daily: VSP or EyeMed covers the routine exam, but medical insurance covers the eye infection. Scarlett gives callers your standard explanation and captures both coverages up front.
Confirmations go out, reminders follow, and reschedules get rebooked on the spot — because an empty pre-test lane and an idle OD are hours you can never bill back.
Built for Optometry
For independent ODs, optical retail, and multi-location vision groups.
FAQ
A voice and text agent that covers an optometry office's phone the way it actually rings: exam bookings mixed in with 'are my glasses ready' calls, contact reorders, and insurance confusion. Scarlett clears the routine volume at any hour and passes anything clinical to your team.
That distinction gets built in during setup. Red eyes, sudden floaters, or injuries get flagged and handled by your urgent protocol; annual exams and contact-lens fittings book normally. You define the sorting rules — Scarlett applies them consistently on every single call.
Callers hear your standard script: routine refractions typically run through vision plans like VSP or EyeMed, while medical eye problems bill medical insurance. She collects plan names and member details for both, so your staff verifies once instead of chasing callbacks.
Optometry practices tend to live in systems like RevolutionEHR or Crystal PM, often with an optical POS alongside. We wire Scarlett's handoffs to fit your actual stack, so exam bookings, reorder requests, and pickup notes land where your team will act on them.
Right now, yes — (720) 770-2664 is her direct line. Ask her to book an annual exam, then ask when your contacts ship, then throw her a curveball about your coverage. That's the daily mix she was built for.
The quote depends on what you connect: a single-location OD taking messages costs less than a multi-door optical group wanting reorder workflows and EHR scheduling. Ranges and cost drivers are laid out in our AI automation pricing guide.
Book an exam with her, then ask whether your frames came in. If she moves between the two like your best front-desk hire, put her on your line.