A lockout caller is standing on a sidewalk with a dying phone battery, redialing results until a human answers. Scarlett is that answer — she captures the exact location, what they're locked out of, the vehicle details when it's a car job, and gets the ticket moving toward your tech in under a minute.
Demo agent · lockout intake · test the handoff
Locksmith Answering Service
A locksmith intake worth dispatching from has: caller name and callback number, the exact location, whether it's a home, car, or business lockout, vehicle year/make/model when a key is involved, door and cylinder counts on rekey work, urgency and any safety factors, access constraints, and notes prepping the on-site ownership verification your tech will run. Pricing edge cases and judgment calls stay with your approved human-review rules.
Map my locksmith call workflow →The person locked out of their car in a dark parking lot doesn't leave voicemails and doesn't wait for callbacks — they hang up on the second ring and tap the next listing. You're under a dashboard on another job, and by the time you check your phone, they've been rescued by somebody else and forgotten your name.
Scarlett answers on the first ring, secures the location and details, and pushes the ticket through your dispatch process before the caller ever thinks about redialing.
What Scarlett Does
"I'm locked out" means nothing without a location. Scarlett gets the exact address or cross street, what they're locked out of — home, vehicle, or storefront — whether a child or pet is inside, and a callback number in case the phone dies. Then your tech gets a dispatch-ready ticket.
Year, make, model, and whether it's a lost key, keys locked inside, or a dead fob — because a 2009 sedan with a metal blade and a proximity-key SUV are entirely different jobs with different equipment. Your tech leaves the shop with the right machine.
New house, a roommate gone bad, a lost purse with the address in it — she explains when a rekey covers it and when hardware genuinely needs replacing, counts the doors and cylinders, and sets the visit.
Master-key systems, access control, storefront panic hardware — she qualifies the property type and door count and routes it as the higher-stakes sales conversation it is, not as a quick service ticket.
Built for Locksmiths
For mobile lockout techs, automotive key specialists, and residential and commercial locksmith shops.
FAQ
A voice and text agent built around locksmith call patterns: stranded callers whose location must be captured in the first thirty seconds, car-key jobs that live or die on year-make-model, and rekey customers comparing you against two other quotes. She takes each kind of call properly, at any hour, and hands your tech a complete ticket.
Yes — lockouts are most of the after-hours traffic, and she treats them that way. She nails down where the caller is standing, what they're locked out of, whether anyone is in danger, and a callback number before anything else, then moves the ticket through your dispatch process while the caller stays calm because a person-sounding voice actually answered.
Both, with the right questions for each. Automotive calls get year, make, model, and key type settled up front so the correct programmer and blanks go on the truck. Rekey calls get door and cylinder counts and a scheduled visit. Either way, your tech never has to call the customer back for basics.
Locksmithing carries a reputation problem created by bait-and-switch operators, and a professional first call is your best counter to it. Scarlett quotes from your real price structure — no invented lowball that triples on arrival — and tells callers plainly that your tech will verify ownership on site with ID and proof of residence or registration. Serious customers hear that as a mark of legitimacy.
Her handoffs land wherever your dispatch already lives — a field-service platform, a dispatch board, or straight to the on-call tech's phone by text — with the complete intake attached, so nothing gets asked twice.
Test her stranded: dial (720) 770-2664 as someone locked out of a car in a grocery-store lot with a phone at ten percent — and watch whether she secures your location and callback number before anything else. That's the test that matters.
An after-hours lockout-intake build is a different scope from one that also handles rekey quoting and commercial account qualification, so each locksmith's system is priced to what it takes on. Typical project figures are in the AI pricing guide.
Pretend you're outside a locked car downtown with a phone about to die. Time how quickly she gets your cross street and callback number — that speed is what wins lockout work.