Your techs can't answer the phone and fix tickets at the same time. Scarlett picks up 24/7 — triages by severity, opens and dispatches tickets, covers after-hours emergencies, and books new business, so nothing slips. She's a real, live agent. Call her right now and try her.
Real live agent · answers in two rings · go ahead, test her
Every call your techs stop to answer is a ticket they're not closing — and every call they miss is a client wondering if their SLA means anything. Meanwhile new-business prospects who call and reach voicemail quietly sign with the next MSP on their list.
Scarlett answers every call, triages and dispatches it, and books the new business.
What Scarlett Does
A full outage isn't a password reset. Scarlett gathers the problem, the client, and the impact, then triages by your severity rules — so a down server escalates while routine requests queue cleanly.
Scarlett captures the details, opens a ticket in your PSA, and dispatches to your on-call tech, so issues are logged and routed the moment they come in instead of piling up in voicemail.
Your SLA promises coverage your team can't staff around the clock. Scarlett answers every after-hours call, triages it, and escalates true emergencies, so you hit your response times without burning out techs.
A prospect evaluating MSPs won't wait. Scarlett qualifies inbound sales calls — company size, current setup, pain — and books the discovery call, so new MRR doesn't slip to a competitor.
Built for MSPs
For managed service providers, IT support companies, and break-fix and cybersecurity firms.
FAQ
An AI receptionist is an AI voice and text agent that answers your phone 24/7, triages support issues by severity, creates and dispatches tickets, and books new-business calls. It gives your help desk a front door that never goes to voicemail.
Yes. Scarlett gathers the client, the issue, and the impact, applies your severity rules, opens a ticket in your PSA, and dispatches to the right on-call tech — so issues are logged and routed instantly.
Yes. Scarlett answers every call immediately, including after hours, triages it, and escalates true emergencies to your on-call team, so urgent issues get a fast first response without you staffing a 24/7 desk.
Yes. Scarlett qualifies inbound prospects on company size, current IT setup, and pain points, then books the discovery call into your calendar, so new opportunities are captured instead of lost to voicemail.
Yes. Scarlett is a real, live agent you can call or text right now at (720) 770-2664. Call her like a client whose email server just went down and see how she triages it.
A custom AI receptionist is a one-time build you own, commonly $1,000–$5,000 at HummingAgent depending on scope, rather than a per-seat subscription forever. See our AI pricing guide for full ranges.
Call Scarlett right now like a client whose email server just went down. If she triages and dispatches the ticket, she can answer your phones around the clock.