Your schedule is booked out for months, the phone rings anyway, and a cancellation that could go to a waitlisted patient slips by unnoticed. Scarlett answers every call — books medical and cosmetic visits on the right track, catches cancellations, and routes clinical worries to your staff. She's live this minute; dial her and see.
Live demo line · medical and cosmetic scenarios · try both
These are approved demo scenarios built to show how a HummingAgent voice workflow qualifies callers, captures the right details, and routes the work without publishing private customer calls.
Med spa / appointment businesses
Scarlett answers a new-client booking question, offers times, books the visit, and sends confirmation details.
Patient: Hi, do you have any appointments for Botox this week?
Scarlett: Yes, I can help with that. Are you a new or returning client?
Patient: New client.
Scarlett: You're set for Friday at two. I will send a confirmation text with the address, intake form, and prep notes.
Dermatology has a strange problem: too much demand and wasted capacity at the same time. Callers give up on hold and take their cosmetic budget elsewhere, while same-week cancellations vanish because nobody had a spare minute to work the waitlist. Both ends bleed revenue.
Scarlett picks up instantly, books each visit on the correct track, and turns cancellations into filled slots.
What Scarlett Does
When derm schedules run booked out for months, a same-week cancellation is gold. Scarlett catches cancellation calls the moment they land so that slot can go to a waitlisted patient instead of evaporating.
A caller anxious about biopsy results needs a nurse, not a hold queue. Scarlett separates scheduling requests from clinical concerns and escalates the sensitive ones to your staff by your rules — she never plays doctor.
Neurotoxin touch-ups, filler consults, laser packages: cosmetic callers are comparison shopping and self-pay. Scarlett answers from your approved info and gets the consult on the calendar while interest is hot.
Is a mole check covered, is this visit medical or cosmetic, what about the prior authorization for my prescription — Scarlett explains what your office permits and flags auth questions for your billing team.
Built for Dermatology
Built for medical, Mohs, and cosmetic dermatology settings alike.
FAQ
It's a voice and text agent that works your phone line the way your schedule actually runs: months-long waitlists, cancellation churn, a medical side billed to insurance and a cosmetic side that isn't. Scarlett books visits on the correct track, fills freed slots, fields pricing questions, and routes clinical concerns to humans.
That split is the core of the build. Medical visits — skin checks, rash and acne appointments, lesion concerns — schedule under your medical rules, while cosmetic consults for injectables, laser, and skincare follow a separate self-pay flow. Each lands on the right provider's template.
The freed slot becomes an opportunity instead of a gap. Scarlett logs the cancellation immediately and, where your workflow supports it, helps offer that time to patients waiting for something sooner — the fastest way to recover revenue in a booked-out derm practice.
Dermatology offices commonly run EMRs like ModMed (EMA) or similar derm-specific systems. We shape the integration around whatever you're on — even if that's a scheduling platform plus a shared inbox — so bookings, cancellations, and messages arrive where your staff already works them.
She's on the line right now. Call (720) 770-2664 as a nervous first-timer asking about a changing mole, then again as someone pricing laser resurfacing. Notice how differently she treats the two — that routing is the product.
Every practice gets a quote, not a plan tier. A single-provider medical derm office needs less than a med-spa-plus-medical hybrid wanting waitlist automation and EMR integration. Our pricing guide walks through the ranges and the levers that move them.
Try her twice: once as a patient needing a skin check, once as a cosmetic shopper comparing laser prices. If she handles both without missing a beat, she's ready for your line.