Janitorial is a night business with a daytime phone problem: facility managers call about bids at 10 a.m., when your crews are asleep and your supervisors are driving between buildings. Scarlett qualifies the building, sets the walk-through, and logs tenant issues against the right account. She's staffing that number as you read this — call and pitch her a building.
Live agent on duty · bring her a mock RFP
A property manager vetting janitorial vendors is deciding who to trust with keys, alarm codes, and tenant satisfaction. If the first touchpoint is a full mailbox, you've failed the audition before submitting a price — on a contract worth thousands every month for years. The vendors still in the running are the ones whose phones got picked up and whose walk-throughs got scheduled that day.
Scarlett makes your operation sound as buttoned-up as your proposals look.
What Scarlett Does
No janitorial contract closes without a site walk. When a facility or property manager calls, Scarlett qualifies the building, checks your estimator's availability, and commits to a walk-through time — because in B2B cleaning, the vendor who shows up first usually writes the winning bid.
Square footage, restroom count, floor types, tenant occupancy, trash and consumables responsibility — she runs the pre-bid checklist your estimator would run, so the walk-through starts with a scope in hand instead of twenty minutes of basic discovery.
A medical office wanting five-nights-a-week terminal-style cleaning, a property group asking about day porter coverage, a warehouse needing weekly service — she captures the service model and frequency each prospect actually needs, which is what your pricing depends on.
Janitorial phones aren't only prospects: tenants report a missed suite, managers request extra strip-and-wax or post-construction cleanup, alarm codes change. Scarlett logs each against the right account and alerts your area supervisor, so small complaints never grow into cancelled contracts.
Built for Commercial Cleaning
Suited to janitorial contractors, building service companies, and specialty facility cleaning providers.
FAQ
It's a B2B-trained phone agent for janitorial operations. She fields facility managers requesting bids, runs a pre-qualification checklist on the building, sets walk-through appointments, and handles the service calls coming from accounts you already hold — all while your supervisors are on-site and your crews work nights.
She gathers what a janitorial estimate is actually built from: building type and square footage, restroom and breakroom counts, hard floor versus carpet ratio, current vendor situation, and whether the buyer expects supplies included. Your estimator walks in briefed instead of blind.
She sets up the meetings that win them. Recurring contracts close on walk-throughs and follow-ups, so Scarlett qualifies the opportunity — nightly, five-day, weekly, or day porter — and gets your estimator face-to-face with the decision-maker while the RFP window is still open.
Janitorial companies tend to run on platforms like Janitorial Manager or Swept alongside a sales CRM, and she posts into whichever combination you use: new bid opportunities to the pipeline, account issues to the operations side, each tagged to the right building.
The proof is one dial away: (720) 770-2664. Introduce yourself as an office manager for a 15,000-square-foot building unhappy with the current vendor, and watch her qualify the opportunity and push for the walk-through appointment.
Scope drives it — bid-intake logic, account-management routing, and platform integrations are each sized to your operation. Our AI pricing guide publishes the ranges; a single mid-size nightly contract she helps land typically covers the project many times over.
Role-play the buyer: a property manager with three office buildings, fed up with the incumbent, ready to hear proposals. See whether she qualifies your portfolio and lands the walk-through — because that's the exact conversation happening on your line when nobody's there to have it.