A truck-mount is loud, and the customer standing next to your tech deserves full attention — which means the ringing phone loses. Scarlett takes it instead: quoting rooms and stairs, talking callers off the pet-stain ledge, and paging your on-call tech the moment a flooded basement rings in. Test her yourself — she answers that number in person, right now.
Answering now · call and play the customer
Someone staring at a fresh stain, or ankle-deep in water from a failed washing-machine hose, works down the search results until a human-sounding voice picks up. Your techs can't hear the phone over the wand, so the booking — and in the emergency case, a four-figure extraction job — lands with whichever competitor answered on the second ring.
Scarlett is that voice, on your number, every hour of the day.
What Scarlett Does
Three bedrooms, a hallway, and a red-wine spot on the stairs — that's the shape of a carpet call. Scarlett gets the room count, hears out the stain story, matches it to your price sheet, and confirms the appointment while your truck-mount is still running at the last house.
Half of carpet callers are really asking two things: can you get the dog smell out, and when can we walk on it. She explains your enzyme and hot-water-extraction process in plain terms, sets honest dry-time expectations, and turns those worried questions into confirmed bookings.
A burst supply line at 9 p.m. is the most valuable call your number ever receives — and the least patient. Scarlett spots a water emergency in the first sentence, gathers the affected areas, and pages your on-call tech per your escalation rules instead of letting it hit voicemail.
Protectant on the freshly cleaned traffic lanes, deodorizer in the pet rooms, the upholstery while you're there — plus a reminder cleaning six or twelve months out. She offers the extras you'd want your best tech to offer, and gets them on the ticket before the visit.
Built for Carpet Cleaning
Made for steam cleaners, low-moisture operators, rug specialists, and restoration-adjacent carpet shops.
FAQ
It's a phone-and-text agent that knows the rhythm of a carpet operation: room-count pricing, stain triage, pet-odor consults, and the occasional midnight water loss. She works your line at all hours, prices from your sheet, and keeps the schedule filling while your techs are heads-down on jobs.
Yes — she quotes the way carpet cleaners actually price. Rooms and hallways for steam cleaning, square footage for tile and grout, per-piece for sofas and sectionals, and she asks about pet issues and heavy soiling up front so the number she gives survives the walk-through.
This is where she pays for herself. Water losses can't sit in voicemail overnight — the caller phones restoration companies until someone answers. Scarlett identifies the emergency, captures what's soaked and how long it's been wet, and immediately notifies whoever you've put on call.
Whatever your dispatch runs on, she feeds it. Carpet and restoration shops often live in tools like ServiceMonster — she writes the booking, the room details, and the stain notes into your system so the tech reads the whole story before knocking on the door.
She's waiting at (720) 770-2664 — no signup, just dial. Tell her a puppy had a rough month on your beige carpet and you need three rooms plus the stairs done before guests arrive Saturday. See if she handles it better than your voicemail would.
The build determines the price: room-based quoting logic, emergency escalation rules, and CRM hookups each add scope. The honest cost ranges live in our AI pricing guide — read that first, then weigh it against what a single saved water-loss job is worth.
Put her through a real scenario: a customer with two pet-stained bedrooms, a sectional that smells like the dog, and company coming this weekend. When she quotes it and nails the booking, you'll know what your missed calls have been costing.