A fridge full of spoiling groceries makes people dial fast and settle for whoever answers. Scarlett answers first — takes down the brand, the model number, and the symptom, weighs the urgency, and books the visit while your techs finish the repair in front of them. She's real and she's answering — go be her hardest caller.
Try the intake yourself · name a brand and a symptom · see what she captures
Appliance repair is a first-answer business with a second problem stacked on top: even when the booking happens, a vague intake — "something's wrong with the washer" — sends a tech out blind, and the diagnosis visit turns into a parts order and a return trip. Missed calls cost you jobs; thin intakes cost you the margin on the jobs you kept.
Scarlett fixes both ends: she answers immediately, and she never books a visit without the appliance details.
What Scarlett Does
An appliance customer works down a list of three companies and goes with the first that answers. Scarlett picks up on the first ring at any hour and converts the call into a scheduled visit while your competitors' phones are still ringing out.
LG fridge warm on top but freezing below, Maytag dryer tumbling with no heat — she collects the make, the model number off the door sticker, the unit's age, and the exact symptom, so your tech can pre-pull the likely part.
A refrigerator full of groceries going warm outranks a noisy dishwasher. Scarlett applies your urgency rules, holds your same-day slots for the calls that deserve them, and schedules everything else into the normal rotation.
What's the trip charge, does it come off the repair, do you service my brand, is this still under manufacturer warranty — she answers each one from your playbook, consistently, without pulling a tech off a job.
Built for Appliance Repair
For independent appliance techs, multi-truck repair companies, and warranty-network servicers.
FAQ
It's a voice-and-text agent that works your appliance-repair line like an experienced office manager: books the visit, pulls brand, model, and symptom out of every caller, applies your urgency rules, and fields the trip-charge and warranty questions — while your techs stay heads-down on repairs.
Yes — and that's where the margin lives. She asks for the make, the model number from the door or frame sticker, roughly how old the unit is, and precisely what it's doing. Your tech shows up with a likely diagnosis and the part in the van, instead of eating a second trip that erases the job's profit.
Yes. A dead refrigerator or a washer leaking onto the floor gets flagged and offered your protected same-day slots; the intermittent ice maker goes into the regular schedule. You define those rules once, and she applies them identically at 2pm and 2am.
Bookings and customer records flow into whatever your office already runs — a field-service dispatch platform or even a well-kept shared calendar — with the appliance details attached, so nobody in your office ever re-types a model number off a voicemail.
Yes. Ring (720) 770-2664 as the customer whose fridge went warm overnight — name a brand, ask what the visit costs, ask whether warranty might cover it — and hear how she runs the whole intake.
It depends on depth: intake and booking is the base; layering on warranty screening, parts-status callbacks, and dispatch integration adds scope. Each build is quoted to the company — the usual ranges are in our AI pricing guide.
Tell her your Samsung fridge stopped cooling overnight. If she comes away with the model, the symptom, and a booked visit — that's what every caller to your shop would get.