Every load carries the same invisible overhead: check calls, status emails, PODs to chase, data rekeyed into the TMS. We automate that layer — shipment-status communication, document capture, carrier follow-ups — so thin margins stop leaking into manual work. Built by engineers, wired into your stack.
Track-and-trace answers the same status question forty times a day. Dispatch retypes what the rate confirmation already said. Billing can't invoice because a POD is sitting in a driver's photo roll. None of that wins freight — it just taxes every load you haul, on margins that were thin to begin with.
We automate the communication and paperwork layer and leave the dispatch decisions with your dispatchers.
Where AI Helps First
The 8 a.m. flood of where-is-my-truck calls, automated. Shippers get answers pulled from live tracking, and your track-and-trace desk stops doubling as a call center.
Tenders, rate confirmations, detention notices, and follow-up emails handled by agents that read and respond like your ops team — escalating only the loads that go sideways.
PODs, BOLs, and lumper receipts captured, matched to the load, and pushed to billing — so invoices go out days sooner and cash stops waiting on paperwork.
What We Do
We break your operation down load by load — where the check calls, status emails, and rekeying happen — and lay out which of it automation can absorb without touching your service standards, with the margin math attached.
We sit with dispatch, track-and-trace, and billing to time the manual touches from tender to invoice, then hand you a ranked list of what to automate first and the payback behind each item.
Status-call handling, POD capture and indexing, carrier follow-ups, invoice-ready document packets — built against the TMS you dispatch from, whether that's McLeod, a project44-fed visibility stack, or a homegrown system. You own the result.
Your lanes, rates, and shipper relationships are the business. Deployments run inside your infrastructure under your access controls, and nothing leaks into a public model a competitor could benefit from.
Why HummingAgent
Before HummingAgent, our founders shipped AI at Comcast Labs supporting a field operation of 40,000 technicians and 1,600 data centers — and it's still in production. Freight is a different business with the same truth: software either holds up under daily operational chaos or it gets abandoned. We build for the first outcome.
See customer resultsFAQ
We find the manual touches between tender and invoice — check calls, status emails, POD chasing, data rekeyed between systems — and replace them with automation that talks to your TMS. HummingAgent scopes the opportunity and then does the build; the people who priced the roadmap are the ones writing the integration.
Follow the phone and the paperwork. Track-and-trace teams burn their day on status calls that live GPS data could answer, while billing waits on PODs that arrive as blurry photos in text threads. Automating shipment-status communication and document capture usually pays back first, because both scale with load count while headcount doesn't have to.
Yes. Lane history, rate data, and customer lists are competitive assets, and we treat them that way: deployments run under your access controls, on your infrastructure or your private cloud, and none of it trains a shared or public model.
The TMS is the source of truth, so we start there. We scope builds around dispatch platforms in the McLeod class, visibility feeds of the project44 variety, and plenty of homegrown systems held together by EDI and spreadsheets. If your ops team lives in it, the automation reads from it and writes to it.
Think of it in margin-per-load terms: every automated check call or POD touch takes cost out of freight you're already hauling. The audit is priced fixed after a discovery call, and build projects are quoted against the specific workflows chosen. Representative ranges are published in our AI pricing guide.
Freight doesn't pause for a rollout, so we deploy alongside your live operation: one lane, one customer, or one document type first. TMS API access and carrier onboarding usually set the pace — once those doors are open, the first workflow is a short project, not a transformation program.
One call with your ops lead. We'll count the manual touches on a typical load, price what they cost you per month, and map the first automation into your TMS.
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