When the front desk is two people deep and the phone keeps ringing, service slips — and the reviews follow. We build guest-communication automation that answers the routine instantly: bookings, requests, follow-ups, wired into your PMS, so your staff can work the lobby instead of the hold queue.
The economics of hospitality are unforgiving: labor is your biggest line, staffing swings with the season, and guests judge you in minutes on platforms that never close. Meanwhile the same fifty questions arrive by phone, email, and OTA message all day long, and someone on your payroll answers each one by hand.
We take that repetitive layer off your team — built into the systems your property already runs, with your staff reviewing wherever judgment matters.
Where AI Helps First
Availability, rates, and reservation questions answered on the first try — including the 11 p.m. inquiry your night auditor can't take — with your team reviewing anything unusual.
Extra towels, late checkout, restaurant hours, Wi-Fi help — the interruptions that pile up during check-in get answered instantly, and only real problems reach a human.
Every review acknowledged promptly in your property's voice, recurring complaints surfaced to management, and your rating defended between stays.
What We Do
We map the whole guest journey — booking inquiry, pre-arrival, in-stay, checkout, review — and pinpoint where automation answers faster than a stretched front desk can, with the economics worked out per property.
A few days on calls with your GM and front-office lead. We count the calls, tickets, and repeat questions, then rank what to automate by revenue protected and staff hours returned.
Booking-inquiry agents, pre-arrival messaging, in-stay request routing, review-response drafting — wired into the property-management stack you already run, whether that's Opera, Cloudbeds, or Mews, and yours to keep.
Guests hand you names, cards, and travel plans. Our deployments keep that information inside your approved systems, off public models, and within whatever privacy rules your brand or franchise agreement imposes.
Why HummingAgent
Our founders spent years inside Comcast Labs building AI for a Fortune 50 operation — and those systems are still running today. We bring that discipline to independent hotels, management groups, and hospitality brands: guest-facing automation engineered for the busiest night of your year, not a demo that dies after the pilot.
See customer resultsFAQ
We look at your operation the way a GM does: where do guests wait, where does the front desk drown, and what does a missed booking call cost at your ADR. Then we design and build the automation — guest messaging, call handling, review management — connected to your PMS. Advisory and engineering are the same team here, so nothing gets lost between the plan and the launch.
The phone is usually the answer. Booking inquiries and routine in-stay requests generate a constant stream of interruptions, and each one either pulls a person away from the guest standing in front of them or goes unanswered. Deflecting routine calls, automating pre-arrival messaging, and keeping pace with reviews are the three highest-leverage starting points we see at most properties.
Yes — and in hospitality that isn't optional, since payment cards, loyalty profiles, and stay histories sit inside every workflow. We build within your approved systems, guest information never trains a public model, and we design to whatever privacy commitments your flag or brand standard requires.
That's a requirement, not a feature. An agent that can't see live availability or write to the reservation is just another inbox to check. We integrate with the PMS category you run — Opera, Cloudbeds, Mews, and comparable platforms — so confirmations, requests, and notes land where housekeeping and the front desk already look.
It scales with property count and channel mix more than anything else — one boutique property handling phone and email is a smaller build than a management group spanning ten flags and every OTA. Discovery sets a fixed price for the audit, builds are quoted per scope, and the AI pricing guide on our blog shows representative ranges.
Seasonality drives the schedule here: most operators want a first workflow live before their high season, so we scope one channel — usually booking calls or pre-arrival messages — and prove it out while the stakes are low. Getting integration access to your PMS is typically the long pole in the tent.
Bring your call volume and your PMS to one conversation. We'll estimate what the routine traffic costs you, which channel to automate first, and what a season-one rollout looks like.
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